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Solution Components ⇓
1. User Experience Manager (UXM)
2. Digital Service Exchange (DSE)
3. Digital Service Desk (DSD)
4. Real Time Solutions (RTS)
5. Escalation Manager (ECM)
6. Document Manager (DOCU+)
7. Agile Change & Release Mgr (ACR)
8. Transition & Knowledge Mgr (TKM)
9. Innovation & Value Generator (IVG)
10. Service Mangmnt Analytics (SMA)
Software covers the adjacent solution components. These can be implemented as an integrated package or seperately.
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Support & Services
Product & Solution
Large Public Transport Organisation
⇛ Implemented iFIX on cloud platform
⇛ Deployed DSE, DOCU+, SMA, DGC modules of iFIX
⇛ Implemented role based access mechanism
⇛ Multi-lingual document access – in Kannada and in English
⇛ Ticketing solution to raise and resolve business queries(Service Request, Issues, etc…)
⇛ All employees have real-time online access
⇛ Productivity Improvement: 80% faster availability of doc
⇛ Centralized digital repository with doc query solution
⇛ Unique Doc Indexing - with anytime anywhere availability
⇛ Very High volume of hardcopy doc – how to manage these systematically?
⇛ Easy, authority-based, multi-locational access of the doc for reference, at convenience and to improve productivity – how to enable?
⇛ Lot of time spent on searching for the doc in Kannada or English
⇛ Sr. Mgmt.'s query gets delayed response - doc not found on time
⇛Address Digitalization Initiative of Govt. of India.
⇛ Reduce burden and dependency on physical infrastructure
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