Real Time Solution (RTS) is an intelligent on-the-fly solution assistant that promotes Self-Service Do-It-Yourself capability of the business users. RTS works on the principle of Artificial Intelligence (AI) to recommend & resolve service issues faster right at the point of origin; kills recurrences; empowers business users on the application knowledge and hence Reduce TCO for enterprise service management.
RTS helps business users to resolve the service ticket by themselves instead of sending it to the technical support team.
Our observations indicates that it has the ability to resolve at least 30% of the service ticket by the business users themselves which means at least 30% savings on cost of ticket resolution from the time of adoption of this solution.
⇛A real time solution assistant for all service issues faced.
⇛Provides exact solution immediately to the issues faced as soon as it is created in iFIX.
⇛Gets smarter day by day as it starts working
⇛Facilitates personalization of the solution